Gym Policies

GYM FACILITY POLICY:

CHECK-IN

Every member must check in at the reception desk with their own member card. You are required to have your member card at all times when checking-in, but if you forget your member card, you can access the gym by showing an original driver’s license, Macau ID, Picture Name Card, or passport. If you lost your member card, you would have to renew a new one for $100 MOP.

ATTIRE/ TOWEL POLICY

Macao Fitness requires you to wear appropriate clothing and footwear while in its facilities. Here are general guidelines: gym shorts, T-shirts, jogging, aerobic and sweat outfits are all right for exercising or aerobics, but street clothes/shoes and jeans are not allowed. No street or black-soled shoes permitted. You must have a small towel provided by Macao Fitness with you during workouts to protect and clean the machines you use.

GENERAL POLICIES FOR MINORS

To join, all minors need the financial guaranty of a parent or guardian and the parent or guardian must sign the membership agreement.

Minors 12 – 17: May use Macao Fitness facilities without being accompanied by a parent or guardian if the minor is a member signed & paid by the parents/ guardian.

Macao Fitness reserves the right, in its discretion, to require that a parent or guardian accompany a minor.

MEMBERSHIP EXTENSION/FREEZE POLICY:

MEDICAL DISABILITY/INJURY

Macao Fitness will only freeze/extend your membership if you provide an advanced notice after your injury/or cause within 7 days maximum of the accident with a certified doctor’s supporting documents. You must provide Macao Fitness with a verified doctor’s certificate stating your medical disability or injury and will prevent you from using Macao Fitness facilities. Freeze period will be determined by Macao Fitness*.

I AM PREGNANT, I WANT TO FREEZE MY MEMBERSHIP

First of all, Congratulations! If your doctor suggests that you are medically unable to use the club facility during your pregnancy, you can request a medical freeze for up to 9 months total. You must provide a doctor’s letter at the time of requesting a pregnancy freeze.*

VACATION FREEZE

As a courtesy to our members, Macao Fitness extends a one time FREE 14 days holiday extension for members depending on their membership plan.

*Macao Fitness may approve or deny your request for an extended freeze for reasons other than those listed above. *Membership freeze or pause or extension does not apply on any of our promotion membership programs, and one month membership. Please email us at info@macao-fitness.com for more information

PERSONAL TRAINING PURCHASE AGREEMENT

  • All personal training sessions shall be 60 minutes in length unless otherwise stated and must be paid in advance.
  • All personal training sessions must be booked in advance.
  • If you (the client) book up to 3 hours sessions or more consecutively with no show/attendance, your 4th consecutive booked session and above will not be charged until our Personal Trainer Manager investigates the issue, if you have any concerns please contact our Manager.
  • All personal training sessions are NON-TRANSFERABLE.
  • A late arrival for session will result in the session being shortened by an equivalent amount of time.
  • If you arrived late for your booked sessions for more than 30 minutes, your session will be charged automatically with no refund.
  • Your trainer may choose to stop a session if he/she feels you should not continue for ANY reason.
  • There will be no refund for any unused or expired training sessions, unless the reason is supported by a doctor’s certified letter indicating that physical activity must be terminated. With supporting documents, a full refund will be given on any unused training session(s).
  • For certain medical injuries/ pregnancy, a credit will be given to the client and will be held maximum 12 months, after which the client will forfeit his/her training sessions.
  • Macao Fitness has the right to organize a new trainer for you for any reason(s).
  • You require an ACTIVE membership to book and use our Personal Training service.

PERSONAL TRAINING CANCELLATION POLICY:

All sessions are pre-arranged on a scheduled appointment basis. In order for effective use of time, all clients are asked to give a 12- 24 hour notice when canceling an appointment.
This means a cancellation should be made at least 12 hours before the scheduled appointment by calling/ texting Your Trainer directly (Monday appointments must be canceled by Saturday).
Personal training sessions cancelled less than 12 hours of the scheduled appointment will be billed a single session and deducted from your account.
Very Important: If you call the day of your scheduled session to “reschedule” that session is a cancellation as you must provide the minimum notice as stated above.